Overview
Bitget is a cryptocurrency exchange offering spot and derivatives trading. This guide covers the common sign-in flows — Bitget.com login and Bitget app login — plus security best practices and solutions for common login problems.
How to Sign In (Web)
- Open your browser and go to
https://www.bitget.com. - Click Log In (top-right). Choose email/phone or social login if available.
- Enter your registered email or phone number and your password, then press Sign In.
- If Two-Factor Authentication (2FA) is enabled, input the 6-digit code from your authenticator app (e.g., Google Authenticator) or SMS code.
How to Sign In (Mobile App)
- Open the Bitget app (iOS / Android). Tap Log In.
- Use email, phone number or third-party login. Enter password and confirm.
- Complete 2FA if prompted. Enable biometric unlock (fingerprint/Face ID) for convenience where supported.
Common Login Problems & Fixes
- Forgot password: Use the Forgot Password link to reset via your registered email or phone. Follow the link and enter a new strong password.
- 2FA not working: Ensure your device clock is synced (use network time) and re-enter the code. If you lost access to your authenticator, use the account recovery process (see below).
- Login blocked or suspicious activity: Bitget may restrict access temporarily. Check email for security notices and contact support if required.
- Unable to receive SMS codes: Try switching to email, check mobile signal, or contact your carrier; sometimes SMS is delayed or blocked by network rules.
Pro tip: Use a password manager to generate and store a unique, complex password for your Bitget account. Avoid re-using passwords across platforms.
Account Recovery & 2FA Reset
If you can’t log in because you forgot your password or lost 2FA access:
- Start with Forgot Password to reset via email or phone.
- If 2FA is lost, locate the 2FA reset or account recovery option on the login page and follow the instructions — usually requires identity verification (KYC), photos, and waiting period.
- Prepare ID documents and any account details (approximate registration date, last transactions) to speed up verification.
Security Checklist
- Enable 2FA (authenticator app preferred over SMS).
- Set up withdrawal whitelist and anti-phishing code where available.
- Use strong, unique passwords and a password manager.
- Enable email confirmations for withdrawals and changes to security settings.
Frequently Asked Questions
- Can I log in with biometrics?
- Yes — the Bitget app supports biometric unlock on compatible devices after you enable it in app settings.
- What if my email is hacked?
- Immediately contact Bitget support, enable additional verification, and move funds to a secure wallet if possible. Update passwords and revoke suspicious sessions.
- How long does 2FA recovery take?
- Recovery time varies depending on the checks required; it can range from a few hours to several days.
This guide is informational and does not replace the official Bitget support pages. For account-sensitive actions, always use official channels and verify URLs carefully.
Go to Bitget